FAQ’s
The Repton Group recognise that the decision to make that first phone call to an investigation agency is not an easy step or one taken lightly. It is most probably the first time that you have even considered the possibility. To have got this far you are probably experiencing a range of unsettling emotions that leave you vulnerable and unsure of yourself. There are many questions that you may have but some of the more commonly asked are answered below.
Frequently Asked Questions
How can I be sure that the information I discuss will be treated in confidence?
Details of an enquiry are passed only to those operatives that are directly involved in the enquiry and at no time are the full details of your case removed from our secure premises.
How would you deal with a potential conflict of interest?
If it were felt that handling your enquiry would cause a possible conflict of interest, as soon as this became apparent we would advise you and would not continue with details of your case. In such circumstances all information relating to your enquiry is confidentially disposed of.
How much will it cost me?
The cost will vary dependent upon the nature of the enquiry, the number of operatives and specialist equipment required. When between us we have agreed upon the objectives of the case and the best way of achieving them, an estimate of the job will be given. If you would prefer to email an enquiry, we can give you a guide as to the sort of cost involved for the type of enquiry required. We made need to ask further questions.
Could the investigation ever be traced back to me?
The only way this could happen is if you leave information regarding the investigation in view of others. At no time is client confidentiality breached.
How would contact be maintained confidentially?
All correspondence sent to you is only sent at your request to an address that you have given us, you may nominate a close friend or relative that can receive confidential mail on your behalf. Telephone contact can be maintained at times only you specify.
Do I have to give my full details including my home address?
Not always. We ask for this information for our records, and to confirm the authentication of the enquirer. Please be assured that we will only make contact with you if you ask us to contact you. If you provide a telephone number that is 'safe' to call you on, then that will be the only number we will call you on. We will only come to your home address if you ask us to. If you would prefer to only make contact with us via phone, then as long as you provide us with full details of yourself, then we have no objections to that.
Will I be breaking the law or asking you to on my behalf?
You may ask us to, but working within current legislation is imperative.
What should I look for in a private Investigation company and is there any official standards that I can be guided by?
In the UK there is no requirement for a Private Investigator to be licensed, but this will be enforced at a later date. Speaking to an agency direct is often the best way to determine whether or not they are right for you. You need to be confident in the advice that you are being given. You need the reassurance that you can trust and rely upon the people that you are talking to. After all you will be baring part of your soul and letting a stranger in on a very private part of your life.
How will the information gained be presented?
In most circumstances at the end of an Investigation a full report is given or sent to you. In some circumstances clients only wish for a verbal report. During the course of an Investigation clients may wish to telephone for an update and this is accommodated wherever possible.
What next?
Contact us to discuss your case, or request further information.
Confidentiality
The Repton Group will listen with sensitivity to your particular situation, and offer sensible and practical alternatives to enable you to take control of your problem. Sometimes all it takes is an independent ear to help you sort out in your own mind the way forward for you.
We do not charge for the time taken to talk through your situation over the telephone - whether you go ahead with an investigation or not.
How to proceed
After an initial discussion, it will have been established if we can assist your situation. If you then wish to proceed with the investigation, an experience operative can take details over the telephone, we may ask for you to confirm these instructions in writing. In some circumstances the complexity of the enquiry will require an experienced operative to meet with you at your home, or a suitable venue of your choosing.
